Transitioning for the New Supervisor

What are the initial “must haves” for a supervisor? This workshop provides the new supervisor with basic required tools. Learners gain clarity of their responsibilities, as well as what it takes to manager former peers. They learn the importance of setting employee expectations and gaining employee understanding and commitment. This workshop positions the newly appointed supervisor on the right track.

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Leadership Styles and Situations

What is your preferred leadership style? Upon attending this workshop, learners recognize that they have a preferred style that defines how they lead. They see its strengths and developmental areas, and learn when to adapt to meet situational needs. This is a great start for development of the emerging leader.

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Delegating with Success

Do it, deposit it, or delegate it. With busy roles today, effective delegation is necessary. Which responsibilities should a leader delegate? How does one ensure a successful outcome? Learners will apply a six-step process to delegation when attending this workshop.

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Motivating Talent

Help people reach their full potential. Effective leaders recognize the diversity among workforce talent, as well as ways in which to meet diverse motivational needs. In this workshop, managers gain a new perspective on diversity, how it affects motivation, and the differing motivational needs within their staff.

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Managing Performance with Continuous Discussions

Performance management requires continuous discussions throughout the year. It is no longer about the annual, formal review. Continuous conversations with your team build strong relationships and trust. Our program introduces learners to a model for managing performance that starts with goals and focuses on frequent performance conversations.

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Delivering Effective Feedback

Providing feedback about expectations leads to more productive and engaged employees. An effective manager tells employees when they are meeting and when they are not meeting expectations. Using a variety of models, we share communication skills, techniques, phrases, and words to deliver feedback that reaches a successful outcome. Participants have opportunities to practice delivering feedback.

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Making Thoughtful Decisions

When faced with a dilemma, each of us has a preferred approach that we follow to create a solution. Because of this, we may tend to overlook certain perspectives. In this program, we introduce a process for making decisions that carefully considers all perspectives, resulting in a thoughtful decision.

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Managing and Leading Change

Your reaction to change is critical when leading change in others. Changes have varying effects on individuals. To ensure success, leaders must be aware of their typical reaction, as well as how others react to change. In this program, leaders create a plan for organizing and communicating changes in their own organization. They also learn how to recognize and address others’ differing reactions so they can reach a commitment to change.

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Building a Cohesive Team

Successful working relationships within teams create an engaged workforce and an increase in productivity. Optimum Development works with Team Leaders who desire the tools to build successful teams. We use hands-on exercises for working through stages of team development, understanding diverse team member communication and work styles and effective problem solving.

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Managing Conflict

Conflict is natural and part of our daily lives. Leaders should recognize conflict as an opportunity to build relationships and solve problems collaboratively. Our program addresses how individuals respond to conflict and the different approaches to come to resolutions. Participants practice conflict resolution using scenarios from their workplace.