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Programs for the New Leader |
Performance managers... Effective communicators…
Decisive leaders... Successful delegators... Team builders...
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*Optimum Development
will help you select courses to create your Supervisory Toolkit
Curriculum. |
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Transitioning for the New Supervisor |
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What are the
initial "must haves" for a supervisor? This
workshop provides the new supervisor with required basic
tools. Learners will gain clarity of their responsibilities as well
as what it takes to manager former peers. They will learn the
importance of setting employee expectations at the onset and how to
ensure employee understanding. This workshop is a must for getting
the newly appointed supervisor on the right track. |
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Situational Leadership |
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What is your
preferred leadership style?
Upon attending this
workshop, learners will recognize that they have a preferred style
that defines how they lead. They will see the strengths of their
style, as well as areas that need some development. They will learn
when to adapt their style to meet situational needs. This is a great
start to the development of the emerging leader. |
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Delegating Effectively |
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Do it, deposit it,
or delegate it.
With busy roles today,
effective delegation is a must. Should some of these
responsibilities be delegated? What is the purpose of
delegation? How does one ensure a successful outcome? This workshop
will provide the learner with everything necessary for successful
delegation – a required skill for the new leader. |
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Motivating a Multi-Dimensional Workforce |
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"Different strokes
for different folks." Effective
leaders are able to recognize the diversity among workforce talent,
as well as ways in which to meet diverse motivational needs. In this
workshop, managers will gain a new perspective on diversity, how it
impacts motivation, and the differing motivational needs within
their staff. Truly an eyeopener! |
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Managing the Performance of Your Staff |
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Set goals, monitor
performance, evaluate performance, and do it all over again. In
this program, learners will be introduced to a process for managing
the performance of staff using a cycle that covers all aspects of
performance management. An effective process for managing
performance is critical to leading effectively. Each cycle step will
be discussed and practiced as part of this "must attend" workshop. |
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Effective Feedback Skills |
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Communication of
expectations and providing feedback about expectations can lead to
more productive and satisfied employees. Which
type of feedback is delivered more frequently– positive or
developmental? How can developmental feedback be delivered without a
negative reaction from the recipient? Employees must be told when
they are performing well and when they are not meeting
expectations. This workshop will share techniques, phrases, and
words to deliver both types of feedback in an effective manner. |
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Making Decisions Effectively |
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Yes, there is an
effective approach to making decisions. This
workshop will introduce an effective and thorough approach to
planning and making decisions that considers all
perspectives. Individuals have a preferred approach to making
decisions; this workshop will address how all perspectives are
necessary when thoroughly analyzing information to make a decision.
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Managing the Changes within Your Organization |
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When change
happens, changes must happen. Individuals
pass through stages of change at different times and are affected in
different ways. To ensure success during change, leaders must be
aware of the stages of transition, and how to guide employees
through them successfully. This workshop provides the knowledge to
deal with changes that affect the workforce and how to keep things
on track when changes occur.
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Positive customer
interactions... Powerful presentations…
Effective communication... Efficient time managers…
Collaborative teams with successful outcomes... |
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Communication Skills for Success |
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Effective
communication requires behavior changes.
How do you communicate
difficult or sensitive information? How do you communicate to
someone who perceives information differently? How do you
demonstrate active listening? Being an effective communicator
requires the development of new skills and behavior changes to
achieve results. This lively and interactive workshop introduces
skills and techniques that lead to successful interactions. |
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Customer Service Success |
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Customers have the
same expectations.
Regardless of the type
of business, customers have the same expectations. This workshop
will share customer expectations and the requirements to meet them,
as well as how to exceed them. Through skills practices to
demonstrate successful customer service, and feedback from others,
participants will leave with a comfort level of how to serve
customers.
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Making the Most of Your Time |
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Do you waste time?
Using an
assessment, participants will identify how much time they waste
during a selected period of time and identify individual time
wasters. Using this information, they will create ways in which to
overcome them. This valuable workshop is recommended to anyone who
must manage time effectively. |
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Presentation Skills |
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It’s not only what
you say, but how.
Presenting information
involves delivering accurate information verbally. Major
components of message delivery also include what the audience
hears and sees during a presentation. In this powerful hands-on
workshop, participants will learn how to incorporate visual, vocal,
and verbal aspects in presentations so that the desired message is
delivered. |
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Team
Building |
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We build teams who
recognize differences and work with them.
Start up teams just beginning to work together, and intact teams who
are having difficulty working together or just need refreshing of
the diverse styles, are addressed in team building sessions. The
Myers-Briggs Type Indicator (MBTI), as well as other assessments may
be used as tools for team building sessions. |
