COMMUNICATION SKILLS FOR SUCCESS
Effective communication requires behavior changes. How does a leader communicate difficult or sensitive information? How does a leader communicate to someone who perceives information differently? Do all leaders demonstrate active listening? Being an effective communicator requires specific skills and behaviors. This lively and interactive workshop introduces techniques that lead to successful interactions.
CUSTOMER SERVICE SUCCESS
Customers have the same expectations. Regardless of the type of business, customers have the same expectations. This workshop shares customer expectations and requirements, as well as how to exceed them. Through demonstrations of successful customer service, and feedback from others, participants leave with a comfort level of how to serve customers.
MAKING THE MOST OF YOUR TIME
Do you waste time? Using an assessment, participants identify how much time they waste during a selected period and identify individual time wasters. Using this information, they create ways to overcome them. This valuable workshop provides learners with an insight into their own unproductive time.
It is not only what you say, but how you say it. Presenting information involves delivering accurate information. Major components of message delivery also include what the audience hears and sees during a presentation. In this powerful hands-on workshop, participants learn how to incorporate visual, vocal, and verbal aspects into presentations so that the audience remains engaged and receives the desired message clearly and concisely.
We build teams who recognize differences and work with them. Optimum Development works with new teams to help them identify how they can successfully work together, as well as intact teams encountering obstacles to effectiveness. Team members learn about individual work styles and the most effective path to success for their team. The facilitator may administer the Myers-Briggs Type Indicator™ to help the team identify their individual strengths.