TRANSITIONING FOR THE NEW SUPERVISOR
What are the initial “must haves” for a supervisor? This workshop provides the new supervisor with basic required tools. Learners gain clarity of their responsibilities, as well as what it takes to manager former peers. They learn the importance of setting employee expectations and gaining employee understanding and commitment. This workshop positions the newly appointed supervisor on the right track.
What is your preferred leadership style? Upon attending this workshop, learners recognize that they have a preferred style that defines how they lead. They see its strengths and developmental areas, and learn when to adapt to meet situational needs. This is a great start for development of the emerging leader.
Do it, deposit it, or delegate it. With busy roles today, effective delegation is necessary. Which responsibilities should a leader delegate? How does one ensure a successful outcome? Learners will apply a six-step process to delegation when attending this workshop.
MOTIVATING A MULTI-DIMENSIONAL WORKFORCE
Help people reach their full potential. Effective leaders recognize the diversity among workforce talent, as well as ways in which to meet diverse motivational needs. In this workshop, managers gain a new perspective on diversity, how it affects motivation, and the differing motivational needs within their staff.
MANAGING THE PERFORMANCE OF YOUR STAFF
Set goals, monitor performance, evaluate performance, and do it all over again. In this program, Optimum Development introduces the learners to a process for managing performance using a cycle that covers all aspects of performance management. Participants work through activities and practice the required steps in role-plays while using real-work scenarios.
EFFECTIVE FEEDBACK SKILLS
Providing feedback about expectations can lead to more productive and satisfied employees. An effective manager tells employees when they are meeting and when they are not meeting expectations. Using a variety of models, this facilitator shares techniques, phrases, and words to deliver both types of feedback and obtain the desired response. Participants have opportunities to practice delivering feedback.
MAKING DECISIONS EFFECTIVELY
There is an effective approach to making decisions. When faced with a problem, we have a preferred approach to coming up with a solution and may tend to overlook certain perspectives. This workshop introduces a process for making decisions that carefully considers all perspectives, resulting in a thoughtful decision.
LEADING CHANGE WITHIN YOUR ORGANIZATION
Your reaction to change is critical when leading change in others. Changes have varying effects on individuals. How do you react to change? How does it help and hinder progress? To ensure success, leaders must be aware of their typical reaction to change, as well as how others react to change. To lead effectively, they may need to adapt to provide adequate guidance and support. In this workshop, leaders create a plan for organizing and communicating upcoming changes in their own organization. They also learn how to recognize and address others’ differing reactions. Also included are tips to help move individuals through the stages of transition so that they are able to commit to organizational change.
BUILDING A COHESIVE TEAM
Success is connected with action. Unsuccessful working relationships within teams create a discontented work environment and contribute to a reduction in productivity. Optimum Development works with Team Leaders who desire the tools to build successful teams. This workshop uses hands-on exercises for working through stages of team development, understanding diverse communication styles and effective problem solving.
Recognize conflict as an opportunity to build relationships and solve problems. Some view conflict as a negative outcome of varying points of view, while others view it as something that requires collaboration. Recognizing that conflict is natural and expected is critical. This workshop addresses how individuals respond to conflict and the different methods to use to resolve it. Participants practice conflict resolution using scenarios from their workplace.